Service Guarantee
Mingdao Cloud offers a variety of technical support services to all its paid users. The majority of technical support requirements are covered within the cost of the product subscription.
- Support Scope
- Support Channels
- Response Time Standard
Scope of Services Guarantee
Defect feedback and usage issues handling.
Scope of Non-Guaranteed Services
Application building consultancy and problem diagnosis. Services are provided for one month after initial purchase and then tapered. Buyout customers with annual fees for private deployments and paid upgrades receive guaranteed service on an ongoing basis. No technical support for customers who discontinue payments or upgrades.
Value-added Services for Empowerment
Provide standard + customised in-house training to develop digital talents and realise application building according to customers' digital needs.
Digitalization Capability Internal Training (recommended)
We offer standardized and customized corporate in-house training services tailored to the customer's specific digital requirements. These services assist companies in on-site training of their digital talent pool, with the application being realized through Mingdao Cloud.
Application Custom Build
Essentially, the service of customizing applications is offered by partners of Mingdao Cloud. These partners are spread across various industries and regions nationwide, thus having the advantage of proximity to the customer's location and industry.
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Value-added Services for Technical Development
The purpose of value-added services related to technology development (applicable only for private deployments) is to assist medium and large businesses in integrating Mingdao Cloud with their existing application management environments, which includes tasks like integration and interfacing. The majority of these tasks can be accomplished through standard configurations. However, in certain situations, customers can delegate extended technology development services to Mingdao Cloud to cater to non-standard environments or when there is a shortage of necessary skills.
Single Sign-on Integration
Customized SSO single sign-on integration development based on user requirements
Organizational Address Book Synchronization
Synchronization of organizational address books between applications according to user requirements
Message Integration
With the prerequisite of integrated single sign-on, application messages from the Mingdao Cloud system are pushed to external systems. These external systems are capable of receiving worksheet and workflow messages from the Mingdao Cloud application.
Workflow SMS Integration
According to the user's designated SMS service provider, the integration of workflow SMS service, the user can be completed independently, such as the need for integration services provided by the Mingdao Cloud need to charge the appropriate fees.
Workflow Email Integration
Based on the user's chosen email service provider, the integration of workflow email services can be done independently by the user. If Mingdao Cloud's integration services are required, corresponding fees will be charged.
Data Integration Development
Complete data integration with third-party systems based on application requirements
Mingdao Cloud doesn't offer custom development for main features. Accepted customer requests are fulfilled through standard capabilities at no extra cost.
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Value-added Services for Brand Customization
Services for brand showcasing in Mingdao Cloud's private deployment are provided
Mobile Native APP Customization
Provide custom-branded native apps for better mobile access experience, suitable for high-frequency usage targets, including 1 Android and 1 Apple app, with continuous update and app market listing services.
Desktop Client Customization
Provides custom-branded desktop clients, including 1 Windows and 1 Mac OS client, with ongoing updates.
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Value-added Services for Delegated Deployment, Operation/Maintenance, Remote Technical Support, and More
Mingdao Cloud provides deployment and support services tailored to the client's setup: entrusted services for public or remotely accessible private clouds, and on-site deployment with remote support for inaccessible local private deployments. Service standards and fees vary by deployment model.
